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Returns & Exchanges
Due to the perishable nature of our handmade chocolates and candies, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
1
Document the Issue
Take clear photos of the damaged product and the original shipping packaging within 48 hours of delivery.
2
Contact Customer Support
Email our team at [email protected] with your order number and the attached photos of your items.
3
Review Process
Our candy makers will review your claim to determine if a replacement or store credit is the appropriate resolution for the quality issue.
4
Resolution Delivery
Once approved, we will expedite a fresh shipment of your treats or issue a digital gift card to your account.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing