Returns & Exchanges
Due to the perishable nature of our handmade chocolates and candies, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Document the Issue
Take clear photos of the damaged product and the original shipping packaging within 48 hours of delivery.
Contact Customer Support
Email our team at support@herculescandy.com with your order number and the attached photos of your items.
Review Process
Our candy makers will review your claim to determine if a replacement or store credit is the appropriate resolution for the quality issue.
Resolution Delivery
Once approved, we will expedite a fresh shipment of your treats or issue a digital gift card to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing